Refund policy

Returns Eligibility You have the right to return items within 10 days of receipt, provided they remain in their original condition—unused, with tags attached, and in original packaging. Proof of purchase is required. Please consult the size guides provided on each product to ensure correct sizing, as returns due to incorrect sizing will only be accepted if the product measurements significantly differ from those listed.

Initiating a Return To request a return, email admin@nazakatlondon.com. Upon approval, we will provide clear instructions and a return shipping label. Items returned without prior approval will not be accepted.

Damaged, Defective, or Incorrect Items Inspect your items immediately upon delivery. Contact us promptly if you notice any defects, damages, or incorrect items. We aim to resolve these issues swiftly.

Non-returnable Items Certain items are non-returnable, including:

  • Custom or personalized products

  • Personal care items (e.g., beauty products, fragrances)

  • Sale or discounted items

  • Gift cards

Return Shipping Costs Return shipping costs are the responsibility of the customer unless the return is due to an error or defective product from Nazakat London.

Exchanges and Alternative Solutions We do not directly exchange items. To obtain an alternative product, please follow the standard return process and place a separate order for the new item. If preferred, store credit can be requested upon approval of your return.

Refund Processing Once your return has been received and inspected, we will notify you about the approval or rejection of your refund. Approved refunds will be processed within 14 days to your original payment method. Processing times by banks or credit card providers may vary.

Minimizing Returns We encourage customers to carefully review product descriptions, sizes, and images provided to ensure the product meets your expectations.

Continuous Improvement We regularly review and adapt our policy based on customer feedback and returns data to improve our service and your shopping experience.

For any questions regarding returns or refunds, please contact admin@nazakatlondon.com.